Last Updated: May 24, 2026

Welcome to DADAXPRESS, Lebanon’s digital marketplace connecting customers with trusted sellers and businesses. We are committed to providing a safe, transparent, and reliable shopping experience while supporting sellers in delivering quality products and services.

This Return, Refund & Exchange Policy explains the conditions and procedures for requesting returns, refunds, or exchanges for purchases made through DADAXPRESS.

1. Return & Exchange Eligibility

Customers may request a return or exchange under the following circumstances:

• The product was received damaged or defective.
• The product received is different from the item ordered.
• An incorrect product was delivered.
• The product does not match the description provided by the seller.

All return or exchange requests must be submitted within 14 days from the confirmed delivery date.

DADAXPRESS works with sellers to ensure that approved requests are handled fairly and efficiently according to this policy.

2. Marketplace Seller Responsibility

DADAXPRESS operates as a marketplace platform connecting buyers and sellers. Sellers are responsible for ensuring:

• Accurate product descriptions and images.
• Correct product availability and specifications.
• Proper packaging and preparation of orders.
• Compliance with DADAXPRESS marketplace standards.

Each seller must cooperate with approved return, refund, or exchange requests in accordance with this policy.

3. Non-Returnable & Non-Refundable Items

The following items may not be eligible for return or refund:

• Digital products and downloadable items.
• Software licenses, activation keys, and subscriptions after activation.
• Customized, personalized, or made-to-order products.
• Products damaged due to misuse, improper installation, or unauthorized modifications.
• Items that have been used, altered, or returned without original packaging when packaging is required.

Additional restrictions may apply depending on the seller, product category, and applicable regulations.

4. Return Requirements

To qualify for a return, refund, or exchange, the following conditions must be met:

• The request must be submitted within the allowed return period.
• The product must be unused and in its original condition unless the issue relates to a defect.
• The item must include original packaging, accessories, manuals, and included materials when applicable.
• Proof of purchase, order number, or invoice must be provided.
• Product serial numbers must match seller records when applicable.
• The item must be securely packaged for return shipment.

DADAXPRESS and the seller reserve the right to reject requests that do not meet the required conditions.

5. How to Request a Return or Refund

Before returning any product, customers must contact DADAXPRESS or the respective seller through the available support channels to request approval.

Please provide:

• Order number or invoice details.
• Product name.
• Description of the issue.
• Photos or videos showing damage, defects, or incorrect delivery.
• Any additional information requested by the seller or DADAXPRESS support team.

Once the request is reviewed and approved, customers will receive return instructions.

6. Shipping Responsibility

Return shipping responsibility depends on the reason for the return:

DADAXPRESS or the seller may cover return shipping costs when:

• The product arrived damaged.
• The wrong item was delivered.
• The product was confirmed defective upon arrival.

The customer may be responsible for return shipping costs when:

• The product is returned for reasons unrelated to defects or seller errors.
• The customer changes their mind after purchase.

Customers are responsible for ensuring returned items are properly packaged. DADAXPRESS is not responsible for items lost or damaged during return transportation.

7. Inspection & Refund Processing

All returned products may be inspected by the seller or DADAXPRESS before approval.

Once a return is approved:

• Refunds will be processed within 7 business days.
• Refunds will be issued through the original payment method when available.
• Exchanges will depend on product availability.
• Original shipping fees may not be refundable unless the issue was caused by the seller or delivery error.

Processing times may vary depending on the payment provider and banking institution.

8. Damaged, Missing, or Incorrect Orders

Customers should inspect their orders immediately upon delivery.

Any issues related to:

• Damaged products
• Missing items
• Incorrect products
• Major differences from the product description

must be reported within 24 hours of delivery to allow proper investigation and resolution.

Failure to report such issues within this timeframe may affect eligibility for a claim.

9. Buyer Protection & Marketplace Commitment

DADAXPRESS is committed to creating a trusted marketplace where customers can shop with confidence and sellers can grow their businesses.

We continuously work to maintain fair practices, protect customer rights, and encourage sellers to provide excellent products and service.

10. Policy Updates

DADAXPRESS reserves the right to update or modify this Return, Refund & Exchange Policy at any time to improve marketplace operations and customer experience.

11. Contact Information

For return, refund, or exchange inquiries, please contact:

DADAXPRESS Support Team
Email: info@dadaxpress.com - Phone : +961 71 833 595