Welcome to DADAXPRESS.

DADAXPRESS ("Company", "we", "us", or "our") operates a digital marketplace platform that connects customers with independent sellers, businesses, and brands. Through our website, mobile applications, and related services (collectively referred to as the "Services"), users can discover products, purchase items, create online stores, and grow their businesses through our marketplace.

These Terms & Conditions constitute a legally binding agreement between you ("User", "Customer", "Seller", or "you") and DADAXPRESS regarding your access to and use of our Services.

By accessing or using DADAXPRESS, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, you must discontinue using our Services.

Company Information

DADAXPRESS is a company operating in Lebanon.

Website:
https://www.dadaxpress.com

Email:
info@dadaxpress.com

Phone:
+961 71 833 595

The Services are intended for users who are at least 18 years old. Users under the age of 18 may only use the Services with the involvement and approval of a parent or legal guardian.

1. About Our Services

DADAXPRESS is an online marketplace that enables businesses, entrepreneurs, and individuals to create digital storefronts and sell products to customers.

Our Services include:

• Online marketplace access for buyers and sellers.
• Seller store creation and management.
• Product listing and inventory management.
• Customer ordering and purchasing tools.
• Seller subscription packages.
• Marketplace support services.
• Promotional and business growth features.

DADAXPRESS provides the technology platform that connects buyers and sellers. Sellers are responsible for the products, pricing, descriptions, availability, warranties, and fulfillment of their own listings.

DADAXPRESS does not directly manufacture, own, or sell products listed by independent sellers unless explicitly stated.

2. Marketplace Role & Seller Responsibility

DADAXPRESS operates as a marketplace platform and does not act as the seller of products listed by third-party sellers.

Each seller is responsible for:

• The accuracy of product information.
• Product quality and authenticity.
• Maintaining available inventory.
• Proper packaging and delivery preparation.
• Compliance with applicable laws and regulations.
• Providing accurate customer service regarding their products.

DADAXPRESS reserves the right to review, restrict, remove, or disable any seller account or product listing that violates marketplace rules, customer protection standards, or applicable laws.

3. Intellectual Property Rights

All content available through DADAXPRESS, including but not limited to:

• Website design.
• Logos and trademarks.
• Software.
• Platform features.
• Text.
• Graphics.
• Images created by DADAXPRESS.
• Database structure.

are owned by or licensed to DADAXPRESS and are protected by applicable intellectual property laws.

Users may not copy, reproduce, modify, distribute, sell, or use any DADAXPRESS content for commercial purposes without prior written permission.

4. Seller Content & Product Listings

Sellers retain ownership of their own product information, images, trademarks, and business materials uploaded to DADAXPRESS.

By uploading content to the platform, sellers grant DADAXPRESS permission to display, promote, and distribute that content for marketplace operations, including:

• Displaying products.
• Marketing promotions.
• Search results.
• Platform advertising.
• Customer discovery.

Sellers confirm that they have the legal right to use all uploaded content and that their listings do not violate intellectual property rights of third parties.

DADAXPRESS may remove or modify listings that violate marketplace standards.

5. User Accounts

Users may be required to create an account to access certain features of the Services.

Users agree to:

• Provide accurate and complete information.
• Maintain account security.
• Keep login credentials confidential.
• Notify DADAXPRESS of unauthorized account access.
• Accept responsibility for activity performed through their account.

DADAXPRESS reserves the right to suspend or terminate accounts containing inaccurate information, fraudulent activity, or violations of these Terms.

6. Products & Availability

DADAXPRESS allows sellers to display products and services through the marketplace.

While we encourage sellers to provide accurate information, DADAXPRESS does not guarantee that:

• Product descriptions are error-free.
• Images perfectly represent actual products.
• Products are always available.
• Prices remain unchanged.

Product availability, pricing, specifications, and delivery conditions are determined by individual sellers.

Customers are encouraged to review product details carefully before completing purchases.

7. Purchases & Payments

When placing an order through DADAXPRESS, customers agree to provide accurate and complete purchase information.

DADAXPRESS may support different payment methods depending on availability, including:

• Credit and debit cards.
• Online payment services.
• Cash on Delivery (where available).
• Other payment methods introduced by DADAXPRESS.

All payments are processed according to the selected payment method and applicable payment provider terms.

Prices displayed on DADAXPRESS are determined by sellers unless otherwise stated. Sellers may update product prices, availability, and offers at any time.

DADAXPRESS reserves the right to cancel or refuse any order in cases including but not limited to:

• Suspected fraudulent activity.
• Incorrect pricing caused by technical errors.
• Product availability issues.
• Violation of marketplace rules.

Customers will be notified in case an order is cancelled after payment has been completed, and applicable refunds will be handled according to the Return, Refund & Exchange Policy.

8. Seller Packages & Subscriptions

DADAXPRESS provides optional seller packages designed to help businesses grow their online presence and increase their selling capabilities.

Seller packages may include features such as:

• Product upload limits.
• Store management tools.
• Promotional features.
• Business growth tools.
• Additional marketplace capabilities.

Package features, prices, and limitations may change from time to time.

Seller subscriptions are considered active for the purchased period unless cancelled according to the applicable subscription terms.

By purchasing a seller package, sellers agree that:

• Package benefits are linked to the seller account.
• Packages cannot be transferred between accounts.
• Misuse of seller benefits may result in suspension.
• Subscription fees are non-refundable unless otherwise stated.

DADAXPRESS reserves the right to modify package offerings to improve marketplace services.

9. Orders, Delivery & Fulfillment

Sellers are responsible for preparing and fulfilling customer orders according to the information provided on their product listings.

Sellers must:

• Process orders within a reasonable timeframe.
• Provide accurate shipping information.
• Package products safely.
• Communicate order-related updates when required.

Delivery times may vary depending on:

• Seller location.
• Customer location.
• Product availability.
• Shipping provider.
• External circumstances.

DADAXPRESS works to provide a smooth marketplace experience but cannot guarantee exact delivery times controlled by sellers or third-party shipping providers.

10. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are handled according to the DADAXPRESS Return, Refund & Exchange Policy.

Customers may request assistance for issues including:

• Damaged products.
• Incorrect products.
• Missing items.
• Products significantly different from their description.

Sellers are required to cooperate with approved return and refund requests.

DADAXPRESS may assist in resolving disputes between customers and sellers but is not responsible for the quality, condition, or legality of products sold by independent sellers.

11. Reviews & Ratings

DADAXPRESS allows customers to provide reviews and ratings based on their shopping experience.

Reviews must be:

• Honest.
• Based on actual experiences.
• Relevant to the purchased product or service.
• Respectful and professional.

Users must not:

• Submit fake reviews.
• Manipulate ratings.
• Post misleading information.
• Use reviews to harm competitors unfairly.
• Publish offensive or illegal content.

DADAXPRESS reserves the right to remove reviews that violate these Terms or marketplace standards.

12. Seller Rules & Marketplace Standards

To maintain a trusted marketplace, sellers agree to:

• Provide accurate product information.
• Sell only legal products.
• Respect intellectual property rights.
• Avoid misleading advertisements.
• Maintain professional communication with customers.
• Follow DADAXPRESS marketplace guidelines.

The following activities are prohibited:

• Selling counterfeit products.
• Uploading stolen content.
• Providing false product information.
• Attempting to manipulate customers.
• Creating multiple fraudulent seller accounts.
• Engaging in illegal activities.

Violations may result in:

• Product removal.
• Account restrictions.
• Suspension.
• Permanent account termination.

13. Prohibited Activities

Users agree not to use DADAXPRESS for activities including:

• Fraudulent transactions.
• Unauthorized access attempts.
• Hacking or interfering with platform security.
• Uploading malicious files or software.
• Collecting user information without permission.
• Sending spam or unauthorized promotions.
• Copying marketplace data for commercial purposes.
• Impersonating another person or business.
• Violating applicable laws.

Any misuse of the platform may result in immediate account suspension and possible legal action.

14. Platform Management

DADAXPRESS reserves the right to manage the marketplace to protect users and maintain service quality.

We may:

• Review seller accounts.
• Remove prohibited products.
• Restrict access to certain features.
• Suspend accounts violating these Terms.
• Update marketplace rules.
• Improve or modify platform features.

DADAXPRESS continuously works to provide a secure and reliable marketplace environment for buyers and sellers.

15. Privacy & Data Protection

DADAXPRESS respects user privacy and handles personal information according to our Privacy Policy.

By using our Services, you agree that DADAXPRESS may collect and process information necessary to:

• Create and manage accounts.
• Process orders.
• Provide customer support.
• Improve marketplace services.
• Maintain platform security.

Users should review our Privacy Policy for detailed information regarding data collection, usage, and protection.

16. Account Suspension & Termination

DADAXPRESS reserves the right to suspend, restrict, or terminate any user or seller account if we determine that the account:

• Violates these Terms & Conditions.
• Engages in fraudulent or illegal activities.
• Provides inaccurate or misleading information.
• Harms customers, sellers, or the integrity of the marketplace.
• Misuses DADAXPRESS services or systems.

In cases of account termination, users may lose access to their account, store, listings, and related services.

Sellers remain responsible for completing any approved customer obligations, outstanding orders, refunds, or disputes before account closure.

17. Service Availability & Platform Changes

DADAXPRESS continuously works to maintain a reliable and secure marketplace experience.

However, we do not guarantee that the platform will always be available without interruption. Services may temporarily become unavailable due to:

• Maintenance.
• Technical updates.
• Security improvements.
• Server issues.
• Events outside our reasonable control.

DADAXPRESS reserves the right to:

• Modify platform features.
• Add or remove services.
• Update marketplace functionality.
• Temporarily suspend parts of the platform when necessary.

We are not responsible for losses caused by temporary service interruptions or technical issues beyond our control.

18. Third-Party Services & External Links

DADAXPRESS may integrate or provide access to third-party services, including:

• Payment providers.
• Shipping companies.
• Advertising platforms.
• External websites or applications.

These third-party services operate under their own terms and privacy policies.

DADAXPRESS is not responsible for the availability, security, accuracy, or practices of third-party services.

Users should review the terms and policies of any third-party service before using them.

19. Disclaimer

DADAXPRESS provides its marketplace services on an "as available" basis.

While we work to maintain a trusted platform, DADAXPRESS does not guarantee that:

• All products listed by sellers are error-free.
• Product descriptions are always accurate.
• Sellers will always fulfill orders successfully.
• Marketplace services will operate without interruptions.

DADAXPRESS acts as a platform connecting buyers and sellers and does not directly manufacture, control, or guarantee products offered by independent sellers.

Customers should use their judgment when purchasing products and review seller information, ratings, and product details before completing transactions.

20. Limitation of Liability

To the maximum extent permitted by applicable law, DADAXPRESS and its owners, employees, partners, and affiliates shall not be liable for:

• Indirect damages.
• Loss of profits.
• Loss of business opportunities.
• Loss of data.
• Damages resulting from seller products or services.
• Issues caused by third-party providers.

DADAXPRESS liability, where applicable, shall be limited to the amount paid by the user directly to DADAXPRESS for the relevant service or subscription.

21. Indemnification

By using DADAXPRESS, you agree to protect and hold harmless DADAXPRESS, its owners, employees, partners, and affiliates from claims, damages, losses, or expenses resulting from:

• Your violation of these Terms.
• Your misuse of the platform.
• Your uploaded content.
• Your products or services sold through the marketplace.
• Your violation of third-party rights.
• Your violation of applicable laws.

Sellers are responsible for their own products, business operations, and customer obligations.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted according to the laws of the Republic of Lebanon.

Any dispute, claim, or legal matter related to these Terms or the use of DADAXPRESS services shall be subject to the jurisdiction of the competent courts of Lebanon.

23. Dispute Resolution

DADAXPRESS encourages customers and sellers to resolve disputes through communication and cooperation whenever possible.

For marketplace disputes:

1. Customers should first contact the seller.
2. If a resolution cannot be reached, DADAXPRESS support may assist in reviewing the matter.
3. DADAXPRESS may provide guidance based on marketplace policies.

DADAXPRESS reserves the right to make decisions regarding platform violations, account restrictions, and marketplace rule enforcement.

24. Changes to These Terms

DADAXPRESS may update or modify these Terms & Conditions from time to time to reflect:

• Improvements to our services.
• Changes in marketplace operations.
• Legal or regulatory requirements.
• New features and services.

Updated Terms will be published on our website with the revised date.

Your continued use of DADAXPRESS after changes are published means you accept the updated Terms.

25. Contact Information

If you have questions, concerns, or require additional information regarding these Terms & Conditions, please contact:

DADAXPRESS Support Team

Email:
info@dadaxpress.com

Phone / WhatsApp:
+961 71 833 595

Website:
https://www.dadaxpress.com

Thank you for choosing DADAXPRESS.

We are committed to building a trusted Lebanese digital marketplace where customers shop with confidence and businesses grow online.