Support Policy Page

At DADAXPRESS, we believe that great customer service is an essential part of building a trusted digital marketplace. Our goal is to provide reliable assistance to customers, sellers, and business partners while ensuring a smooth and positive experience on our platform.

1. Customer & Seller Support

DADAXPRESS provides dedicated support channels to help users with their questions, concerns, and marketplace-related issues.

Whether you are a customer looking for assistance with an order or a seller managing your online store, our support team is here to help guide you and provide solutions.

2. Support Ticket System

To ensure every request is properly tracked and handled efficiently, DADAXPRESS uses a support ticket system.

Through our ticketing system, users can:

  • Submit inquiries and support requests.
  • Track the progress of their requests.
  • Receive updates from our support team.
  • Keep a record of previous communications.

Our team reviews each request carefully and works to provide timely and effective solutions.

3. Order & Marketplace Assistance

Our support team can assist with various marketplace-related matters, including:

  • Order-related questions.
  • Product and seller inquiries.
  • Return, refund, and exchange requests.
  • Account and store management assistance.
  • Technical issues while using the platform.
  • General questions about DADAXPRESS services.

For product-specific concerns, DADAXPRESS may coordinate with the relevant seller to ensure proper investigation and resolution.

4. Seller Support & Business Assistance

DADAXPRESS is committed to helping sellers succeed online. Sellers can contact our support team for assistance with:

  • Creating and managing their online store.
  • Product listing guidance.
  • Package and subscription questions.
  • Marketplace rules and requirements.
  • Account-related issues.

Our mission is to provide sellers with the support and tools they need to grow their businesses.

5. Response & Resolution Commitment

We aim to respond to all support requests as quickly as possible. Response times may vary depending on the complexity of the request, required investigation, seller involvement, or external factors.

Our priority is to provide clear communication, fair solutions, and a professional support experience.

6. Contact DADAXPRESS Support

If you have any questions, concerns, or need assistance, our support team is ready to help.

DADAXPRESS Support Team
Email: info@dadaxpress.com - Phone : +961 71 833 595

You may also visit our Contact Us page to submit your request and get in touch with our team.

Thank you for choosing DADAXPRESS.

We are committed to supporting a better online shopping experience for customers and helping businesses succeed in the digital marketplace.

DADAXPRESS | Connecting Businesses with Customers Across Lebanon